Shipping & Delivery Terms:

Fantastique Creation offers Free Delivery for Orders over $50 to selected areas within the Perth Metropolitan Area 

Deliveries via our personal delivery service : 

Some orders are delivered in person by one of our friendly staff members. A suitable time will be arranged to ensure your order is safely delivered. 

Deliveries Australia Post

**Delivery delays are being experienced with Australia Post.  Items sent with Australia Post may take longer to arrive – we apologise for any inconvenience**

View the Australia Post Important Updates Page for the latest information.

If no one is home to accept a Courier or Australia Post delivery, and authority to leave has been given, the parcel will be left in a safe place at the premises.

• We are unable to guarantee specific delivery dates for orders sent with Australia Post.
• Incorrectly Addressed items returned to Fantastique Creations by Australia Post will incur a Return to Sender fee in addition to a re-delivery fee to correct address.
• Orders sent via Australia Post will require a signature upon delivery, if no one is available to sign for the order, a notification card will be left and the order will be returned to the nearest Australia Post outlet for collection by the recipient.
• Orders sent to county/rural areas may be carded for pickup from the nearest Australia Post outlet – this may cause delays in your recipient receiving their order.

Great care is taken when preparing your order for post and as such protective wrapping may be used to prevent damages.

Your order may be presented differently to that shown on our website. 

Delivery Costs

You can obtain a price for your delivery by adding your selected item to your shopping cart, entering your delivery postcode and selecting “Calculate Delivery”.

Delivery of gifts to hospitals.

• Please ensure your recipient will still be admitted on the day of delivery.
• Please provide as much information as possible, including ward and room number.
• Redelivery of your gift will incur a redelivery charge.

** Please note we are unable to deliver gifts to ICU Wards **

Chocolate and Warm Weather

Our gifts do not travel in refrigerated transport when being mailed Interstate or to Regional WA and as such we are unable to guarantee that the chocolate will not melt. Gifts purchased for this purpose is done so at the buyers own risk. 

Fantastique Creations is not liable in the instance that chocolates or any other products are altered as a result of their transportation.

We recommend that gifts containing chocolate be handed directly to the recipient or delivered to their place of work. 

Redelivery Charges

Please ensure all address details are correct. Our staff will attempt to make contact with you if there are any concerns with your delivery.

Redelivery charges will apply –

• Incorrectly addressed items which require re-direction.
• No Authority to leave is given
• Premises are inaccessible – e.g. locked gate, secure building, guard dog
• Delivery address in unattended with no safe place to leave gift
• Incorrectly Addressed items returned to Fantastique Creations by Australia Post will incur a Return to Sender fee in addition to a re-delivery fee to correct address.